About Us
Transgeneration Enterprises Limited is a premier construction conglomerate specializing in cement distribution, block making, logistics, iron rod distribution, and the supply of general building materials. We are committed to delivering one-stop building solutions for clients across all income brackets, contributing meaningfully to national development.
Now Hiring:
Job Title: Customer Service Representative
Location: Abule Egba, Lagos
Employment Type: Full-Time
Salary: ₦100,000 – ₦120,000 per month
Position Summary
We are looking for a proactive, customer-focused professional to join our team as a Customer Service Representative. In this role, you’ll be responsible for strengthening customer relationships, resolving issues efficiently, and ensuring a seamless service experience. Candidates who live close to Abule Egba are strongly preferred.
Key Responsibilities
Customer Engagement
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Communicate with internal and external customers via phone, email, and face-to-face.
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Build strong relationships with retailers, block makers, cement distributors, and end-users.
Issue Resolution
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Address customer inquiries, concerns, and complaints with professionalism and urgency.
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Coordinate with relevant departments to resolve issues effectively and ensure follow-up.
Product Knowledge
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Develop comprehensive knowledge of our product and service offerings.
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Stay updated on industry developments to provide accurate, insightful support.
Process Improvement
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Identify opportunities to enhance customer service processes and efficiency.
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Collaborate with the team to implement improvements that boost customer satisfaction.
Communication & Documentation
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Maintain accurate records of all customer interactions and transactions.
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Share customer feedback and trends with internal teams for service enhancement.
Requirements
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Bachelor’s Degree in a relevant discipline.
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1 – 2 years of proven experience in a customer service role (construction/building materials experience is a plus).
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Excellent interpersonal and communication skills.
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Strong problem-solving abilities and a customer-first mindset.
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Familiarity with CRM systems and customer service tools.
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Ability to multitask and thrive in a fast-paced environment.
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Applicants must reside near or within Abule Egba.
Application Deadline:
12th May 2025
How to Apply
Qualified candidates should send their resume to: enterprisestransgeneration@gmail.com using the Job Title as the subject of the email.
Important Note
Transgeneration Enterprises Limited is an equal-opportunity employer. We welcome applications from candidates of all backgrounds.
Please do not apply if you do not live close to Abule Egba.
