About Us
Myafrimall Logistics Limited is a fully independent customs brokerage and intermediary, committed to delivering comprehensive solutions for all import and export clearance requirements.
We Are Hiring:
Position: Customer Service Representative
Location: Ikeja, Lagos
Employment Type: Full-Time
Key Responsibilities
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Foster strong client relationships through regular communication, including meetings, calls, and follow-ups.
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Respond promptly and professionally to customer inquiries, offering accurate and detailed information on our logistics services.
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Track and monitor shipments to provide clients and internal teams with timely updates.
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Handle order processing, packaging, and shipping with precision and efficiency.
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Inspect items for quality and report any defects or discrepancies.
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Maintain thorough and organized records of all customer interactions and sales processes.
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Prepare and verify shipping documentation, including bills of lading and customs paperwork, ensuring compliance with all regulatory standards.
Requirements
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Bachelor’s Degree or Higher National Diploma (BSc/HND) in any discipline, preferably in Social Sciences or Business Administration.
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2 – 3 years of proven experience in customer service or a related role.
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Strong communication and customer relationship skills.
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Excellent written and verbal communication abilities.
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Strong interpersonal skills and the ability to engage effectively with a diverse clientele.
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Ability to work efficiently in a fast-paced, high-pressure environment.
Salary: ₦100,000 – ₦120,000 per month
How to Apply
Interested and qualified candidates should submit their CV to: hr@myafrimall.com with “Customer Service Representative” as the subject line of the email.
